Terms & Conditions
Last update: 24 June, 2026
These Terms and Conditions ("Terms") constitute a binding agreement between you ("User", "you", or "your") and vooi.io ("VOOI", "we", "us").
These Terms govern your access to and use of the VOOI website, interfaces, APIs, dashboards, tools, documentation, and related functionality made available through https://vooi.io and its subdomains (the “Site”, and collectively, the “Services”).
VOOI provides the Services on a non-custodial basis for accessing and interacting with supported third-party venues, protocols, wallets, blockchain networks, data providers, and related infrastructure. VOOI does not operate any exchange, trading venue, matching engine, order book, clearing system, settlement system, wallet, broker, dealer, custodian, or financial institution, and does not take possession, custody, or control of user assets, private keys, accounts, collateral, margin, orders, or positions.
Any wallet, account, balance, order, position, margin, collateral, or transaction displayed through the Site or Services is associated with the relevant third-party service, not with VOOI. VOOI may display data and transmit user-authorized instructions to third-party services, but does not guarantee execution, settlement, completion, accuracy, availability, reversal, cancellation, recovery, or return of any transaction, order, transfer, margin movement, or other instruction.
Unless expressly stated otherwise, VOOI is not licensed, registered, approved, reviewed, or supervised by the Monetary Authority of Singapore, the U.S. Securities and Exchange Commission, the U.S. Commodity Futures Trading Commission, or any other financial regulatory authority.
By using the Services, you confirm that you have read, understood, and accepted these Terms. The Services are not available to individuals or entities in the United States of America, Singapore, or any other Restricted Jurisdiction as defined in Section 1.1.5.
For the purposes of these Terms, “Digital Assets” include cryptocurrencies, virtual currencies, digital payment tokens, tokens, stablecoins, and other digital representations of value or rights that may be displayed, transferred, traded, or otherwise interacted with through third-party services accessible through the Services.
1. User Rights and Responsibilities
VOOI does not take possession, custody, or control of any Digital Assets displayed on or accessible through the Site, and does not manage, administer, or control user funds. VOOI provides the Services on a non-custodial basis, allowing users to interact with third-party services without VOOI holding any Digital Assets itself. As between you and VOOI, you retain control over your Digital Assets and authorization methods, and VOOI does not have access to your private keys.
1.1. User Representations and Warranties
As a condition to accessing or using the Site or the Services, you represent and warrant to VOOI the following:
1.1.1. Legal Age and Capacity: If you are an individual, you are of legal age in your jurisdiction and have the legal capacity to enter into these Terms.
1.1.2. Authority to Represent: If you are representing an entity, you have the legal authority to accept these Terms on that entity's behalf, in which case "you" refers to that entity.
1.1.3. U.S. Person Exclusion: You are not a U.S. Person, as defined by applicable laws.
1.1.4. Singapore Exclusion: You are not a resident or national of Singapore.
1.1.5. Exclusion of Sanctioned Regions: You are not a resident, national, or agent of any country subject to embargoes or similar sanctions by the United States or Singapore (collectively, "Restricted Territories").
1.1.6. Sanctions Compliance: You are not subject to economic or trade sanctions administered or enforced by any governmental authority.
1.1.7. Restricted Transactions: You do not intend to transact with any individuals or entities designated as restricted or sanctioned (Restricted Persons or Sanctions List Persons).
1.1.8. No Circumvention of Restrictions: You do not, and will not, use technologies or methods (e.g. VPN) to circumvent geographical or regulatory restrictions.
1.1.9. Lawful Use of Services: Your access and use of the Site and Services do not violate any applicable laws.
1.2. Acknowledgments and Agreements
As a condition of accessing or using the Site or the Services, you acknowledge, understand, and agree to the following:
1.2.1. Service availability: The Site and Services may be inaccessible or inoperable due to (a) equipment malfunctions; (b) periodic maintenance procedures or repairs by VOOI; (c) unforeseeable causes beyond VOOI's control; (d) disruptions within the underlying blockchain infrastructure; or (e) unavailability of third-party service providers or external partners.
1.2.2. Access Modification Rights: VOOI reserves the right to disable or modify access to the Site or Services at any time if you breach these Terms. VOOI is not liable for any losses or damages arising from or related to the Site or Services being inaccessible.
1.2.3. Service Changes: The Services are subject to change. VOOI may modify, suspend, or discontinue any part of the Services at any time, with or without notice. Third-Party Services may also be modified, replaced, suspended, or discontinued by their providers at their sole discretion. VOOI is not liable for any losses arising from such changes.
1.2.4. Pricing Information: Any prices, quotes, rates, market data, or other trading-related information displayed through the Site or Services is provided for informational purposes only. Such information does not constitute an offer, solicitation, financial advice, or recommendation to enter into any transaction. VOOI does not guarantee the accuracy, completeness, availability, or timeliness of such information.
1.2.5. Non-Advisory Role: VOOI does not act as a broker, advisor, or fiduciary to you.
1.2.6. User responsibilities: You are solely responsible for your use of the Site and Services, including all transfers of Digital Assets.
1.2.7. No Fiduciary Duties: We do not owe you or any third party any fiduciary duties, which are legal obligations to act in your best interest. Wherever the law allows, we disclaim any such duties, and you agree to waive and relinquish any claims related to such duties.
1.2.8. Tax Obligations: You are solely responsible for reporting and paying any taxes arising from your use of the Site or Services.
1.2.9. Transaction Risks: VOOI is not responsible for the validity, legality, execution, settlement, or outcome of any transaction involving Digital Assets or third-party services. VOOI cannot guarantee that any transaction initiated through the Site or Services will be accepted, executed, settled, or completed by any third party. You assume all risks associated with such transactions.
1.2.10. Transaction Fees: You are responsible for paying all applicable fees associated with transactions conducted through the Site or Services. This includes, but is not limited to, network gas fees, transaction processing fees, and trading fees. These fees may vary depending on the relevant network, venue, protocol, or transaction type, and are your responsibility to pay as incurred.
1.2.11. Advisory Disclaimer: Nothing on the Site, in the Services, or in any related communications constitutes legal, financial, investment, trading, business, tax, or other professional advice. All content, data, tools, and information are provided for informational purposes only. You should consult professional advisers before engaging in any activity based on such information. You should not take or refrain from taking any action based solely on information provided through the Site, Services, documentation, blog posts, articles, links to third-party content, community channels, news feeds, tutorials, social media posts, videos, or other communications. These Terms do not create or imply any fiduciary duties between VOOI and you or any other party.
1.2.12. Functional Dependence on Third Parties: The Site and Services depend on third-party services, including third-party protocols, trading venues, blockchain networks, smart contracts, oracles, wallet providers, API providers, data providers, and other external systems. You acknowledge and accept that VOOI does not own, control, or guarantee the availability, reliability, accuracy, security, execution, settlement, or performance of any such third-party services or components. Service interruptions, transaction failures, execution delays, data errors, or other issues may occur due to these third-party systems, and VOOI shall not be liable for any resulting disruptions, malfunctions, errors, or losses. You use the Site and Services and interact with Third-Party Services entirely at your own risk.
2. Intellectual Property
2.1. Ownership of Intellectual Property: VOOI retains all intellectual property rights in the names, logos, and marks displayed on the Site. This includes copyrights for content, code, data, and other materials available through the Site. Your access to and use of the Site does not confer any ownership or other proprietary rights to you, except as explicitly stated in these Terms.
2.2. Use of feedback: You acknowledge that any comments, bug reports, ideas, or other feedback you provide to VOOI may be used and shared at our discretion. VOOI may utilize or disregard such feedback, and may share it with or without modification with third parties, without obligation to you.
If you submit or post any materials or content to the Site, you grant VOOI a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, distribute, and display such materials in any manner without compensation or obligation to you.
3. Modification and Termination
3.1. Modification, Suspension, and Termination of Services: VOOI reserves the right, at our sole discretion, to modify, suspend, disable, or terminate, temporarily or permanently, the Site or Services, in whole or in part, at any time and without prior notice, for any reason. Should your access to the Site or Services be terminated, your right to use the Site or Services will immediately cease. VOOI will not be liable for any losses you may incur due to any modification, suspension, disabling, or termination of the Site, Services, or your access to them.
3.2. Amendments to Terms: VOOI may revise these Terms at any time. Revisions become effective immediately upon posting. By continuing to access or use the Site after these revisions are posted, you agree to be bound by the revised Terms.
4. Warranties and Disclaimers
4.1. Blockchain Technology Risks: Engaging with blockchain networks, smart contracts, and Digital Assets inherently involves risks. By using these technologies via the Site or Services, you acknowledge and accept these risks. VOOI does not own, control, or influence the underlying software that facilitates blockchain operations. You are responsible for securing your private keys; loss of these keys will result in irreversible access loss to your Digital Assets.
4.1.1. Technology Operations: VOOI does not own or control the open-source software and networks that blockchain technologies rely upon. By using the Site or Services, you acknowledge that VOOI is not responsible for the operation or maintenance of this underlying software.
4.1.2. No Guarantees: There are no guarantees of functionality, security, or availability of the software and networks underlying blockchain technologies. You acknowledge that using these technologies involves risk of operational failures and security breaches.
4.1.3. Blockchain Network Changes: The blockchain networks may undergo sudden changes in operating rules ("forks"), which could materially affect the Site or Services and the Digital Assets managed within. You acknowledge and accept the risks of such changes.
4.1.4. Private Key Management: You are solely responsible for securing your private keys. Losing control of your private keys will permanently and irreversibly deny you access to your Digital Assets. VOOI cannot retrieve or protect your Digital Assets if you lose access to your private keys.
4.2. Third-Party Content and Promotions: VOOI is not responsible for any third-party content, including information, materials, products, or services not owned or controlled by VOOI. Additionally, third parties may offer promotions through the Site or Services. VOOI does not endorse and is not responsible for any of these third-party resources or promotions. If you choose to access these resources or participate in promotions, you do so at your own risk. The terms of your interaction with any third parties are not covered by these Terms. By engaging with third-party resources or promotions, you release VOOI from all liability related to such activities.
4.3. Blockchain Transaction Costs: You acknowledge that the cost of transacting on blockchain networks is variable and may increase at any time. Increased network costs may affect transactions or other activity conducted through the Site or Services and may result in higher costs or price fluctuations.
4.4. Irreversibility of Transactions: Transactions sent using the Site or Services are irreversible and final, and there are no refunds. You acknowledge and agree that you will access and use the Site or Services at your own risk.
4.5. Legal Compliance: We must comply with Applicable Law, which may require us to, upon request by government agencies, take certain actions or provide information that may not be in your best interests.
4.6. Assumption of Risks: By using the Site or Services, you acknowledge and accept all risks associated with its use as detailed in this Section. You agree that VOOI and its affiliates, including their shareholders, directors, officers, employees, agents, representatives, suppliers, and contractors, will not be liable for these risks. You also irrevocably waive and release any claims, whether known or unknown, arising from these risks.
5. Prohibited Uses
5.1 General Agreement: You agree not to engage in any of the prohibited activities listed below. This list is indicative and not exhaustive. By using the Site or Services, you confirm your commitment to abide by these restrictions:
5.1.1 Illegal Activities: You shall not promote, facilitate, or engage in illegal activities, such as money laundering, terrorist financing, tax evasion, or the trade of illegal drugs, contraband, counterfeit goods, or illegal weapons.
5.1.2 Intellectual Property Violations: You shall not engage in transactions that infringe on copyrights, trademarks, rights of publicity, privacy rights, or any proprietary rights owned or controlled by VOOI.
5.1.3 Abusive Trading Practices: You are prohibited from engaging in manipulative or fraudulent trading activities including, but not limited to, front-running, fraudulent trading, accommodation trading, fictitious transactions, pre-arranged or non-competitive transactions, and market cornering.
5.1.4 Malware and Disruptions: You must not upload or transmit viruses, worms, Trojan horses, time bombs, cancelbots, spiders, malware, or any other types of malicious code that could impact the functionality or operation of the Site or Services.
5.1.5 Offensive Behavior: You shall not use the Site or Services in a manner that is libelous, defamatory, obscene, pornographic, sexually explicit, offensive, or excessively violent, or engage in behavior that is harassing, abusive, discriminatory, or intended to incite or promote hatred or violence against others.
5.1.6 Harassment and Harm: You are prohibited from harassing, abusing, or harming other persons or entities, including VOOI's collaborators and service providers.
5.1.7 Impersonation and Misrepresentation: You shall not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
5.1.8 Encouraging Prohibited Behavior: You shall not encourage, induce, or assist any third party to engage in any of the activities prohibited by this Section or any other provisions of these Terms.
6. Disclosures and Disclaimers
6.1. Regulatory Status: You understand that, unless expressly stated otherwise, VOOI is not registered or licensed as a financial services provider by any regulatory agency or authority. Furthermore, no regulatory body has reviewed or approved VOOI, the Services, or any materials presented on the Site or made available through the Services, and the Site and Services are not subject to financial regulatory oversight by such bodies.
6.2. Service Provision: VOOI provides the Services on a non-custodial basis, allowing users to access and interact with third-party services, including third-party venues, protocols, wallets, blockchain networks, APIs, and related infrastructure. VOOI does not own, manage, or control any third-party services, and does not take possession, custody, or control of any Digital Assets. By using the Site or Services, you acknowledge and agree that VOOI does not provide regulated financial services, investment advice, trading advice, custody, brokerage, or fiduciary services, and does not owe fiduciary duties to you or any other party.
6.3. User Responsibility: You are solely responsible for your interactions with third-party services accessed through the Site or Services, including third-party venues, protocols, wallets, blockchain networks, APIs, and related infrastructure. VOOI does not endorse, guarantee, or assume responsibility for any transactions, orders, transfers, margin movements, positions, or other activities conducted through or with such third-party services. You acknowledge and agree that VOOI does not manage, control, execute, or settle any transactions or activities conducted by third-party services.
6.4. No Warranties: The Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, VOOI expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties regarding the availability, reliability, accuracy, security, functionality, or fitness for a particular purpose of the Site or Services. VOOI does not guarantee that the Site or Services will operate continuously, without interruption, securely, or error-free.
6.5. No Fiduciary Duties: VOOI does not act as a broker, adviser, fiduciary, agent, or representative to you. Any information provided on or through the Site or Services is for informational purposes only and should not be construed as legal, financial, investment, trading, business, or tax advice. You should consult professional advisers before engaging in any activity based on information provided on or through the Site or Services.
6.6 Assumption of Risks: By using the Site, you acknowledge and accept all risks associated with its use as detailed in this Section. You agree that VOOI and its affiliates, including their shareholders, directors, officers, employees, agents, representatives, suppliers, and contractors, will not be liable for these risks. You also irrevocably waive and release any claims, whether known or unknown, arising from these risks.
6.7. No Custody, Escrow, or Intermediary Role: Any interface, dashboard, account-like environment, balance, position, or transaction history provided by VOOI is for informational and convenience purposes only and does not constitute a hosted account, wallet, custodial service, escrow arrangement, brokerage account, trading account, clearing account, or financial account. VOOI does not take possession, custody, or control of Digital Assets, manage user funds, or access private keys. VOOI may display information and transmit user-authorized instructions to third-party services, but does not verify or guarantee completion, execution, settlement, reversal, cancellation, recovery, or return of any transaction, order, transfer, or other instruction.
7. Third-Party Services
7.1 Use of Third-Party Services: VOOI enables users to access and interact with third-party venues, protocols, wallets, blockchain networks, APIs, oracle systems, data providers, and other external systems through its software interface. These services are not owned, controlled, operated, or maintained by VOOI.
7.2 No Endorsement or Affiliation: References to third-party services are provided for technical integration, user convenience, or informational purposes only. They do not constitute endorsement, sponsorship, affiliation, approval, solicitation, or recommendation by VOOI.
7.3 No Responsibility for Third-Party Services: VOOI makes no representations or warranties and assumes no responsibility or liability for the content, operation, accuracy, legality, functionality, or availability of any third-party services. Any use of a third-party service is done at your own discretion and risk, and is subject to their separate terms and privacy policies.
7.4 Transactions and Interactions: All transactions and interactions involving third-party services are conducted directly between you and the respective third party. VOOI is not a party to, and does not supervise or validate, any such transactions. You acknowledge that VOOI shall not be liable for any loss, damage, claim, or dispute arising out of or related to your use of any third-party provider.
7.5 Due Diligence: You are solely responsible for conducting your own due diligence before engaging with any third-party provider. This includes understanding the terms of service, risks, regulatory status, and any applicable legal or tax obligations that may arise from your use of their products or services.
8. Limitation of Liability
8.1 General Limitations: VOOI, along with its affiliates, suppliers, and contractors, will not be liable for any indirect, incidental, special, punitive, or consequential damages resulting from your use of the Site or Services. This includes, but is not limited to, losses of profits, data, goodwill, or other intangible losses.
8.2 Specific Exclusions:
8.2.1 Asset Losses: VOOI is not liable for losses of digital assets or anticipated profits due to operations conducted through the Site or Services.
8.2.2 Data and Information Losses: VOOI is not responsible for the loss or corruption of data or information resulting from the use of the Site or Services.
8.2.3 Opportunity Costs: VOOI is not liable for losses of business opportunities or benefits that could have been derived from using the Site or Services.
8.3 Scope of Liability Exclusions: These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), or otherwise, even if VOOI has been advised of or should have been aware of the possibility of such damages.
8.4 Failure of Essential Purpose: These limitations apply even if this agreement fails of its essential purpose or if any remedy provided herein is deemed to have failed of its essential purpose.
8.5. Non-responsibility for User Transactions: VOOI is not responsible for the execution, settlement, completion, reversal, cancellation, or outcome of any transaction, order, transfer, or other instruction initiated through the Site or Services or conducted through any third-party service. Any disputes arising from such transactions, instructions, or interactions are the sole responsibility of the relevant parties.
8.6 Legal Compliance: This limitation of liability is intended to apply to the fullest extent permitted by law and will be governed by the applicable laws of the jurisdiction in which VOOI operates.
9. Indemnification
9.1 Your Responsibilities: You agree to indemnify, defend, and hold harmless VOOI and its affiliates, employees, lawyers, representatives, suppliers, and contractors from and against any claims, demands, lawsuits, losses, liabilities, damages, or costs, including reasonable attorney fees, arising out of or related to:
a) Your Use: Your access to or use of the Site or Services, including any activity initiated through your wallet, account, API credentials, device, or other authorization method.
b) Violation of Terms: Your breach of these Terms and Conditions.
c) Misuse: Your improper use of the Site, Services, APIs, smart contracts, scripts, or any related functionality.
d) Legal Violations: Your breach of any laws, regulations, or governmental orders.
e) Rights Violations: Your infringement of someone else’s rights, including intellectual property, privacy, publicity, or other personal or proprietary rights.
f) Third-Party Services: Your use of third-party products, services, or websites.
g) Misrepresentation: Any misrepresentation made by you.
9.2 Our Rights in Legal Matters: We reserve the right to take over the defense of any claim for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You must not settle any claim without our prior written consent.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any legal action or proceeding arising out of or relating to these Terms and Conditions or the Site shall be exclusively subject to the jurisdiction of the courts of Singapore.
11. Dispute Resolutions
11.1 Negotiation: VOOI commits to resolving disputes through informal, good faith negotiations. If a dispute arises, you are required to send a written Notice of your claim to VOOI through any of our official communication channels. This Notice must: (a) describe the nature and basis of the claim; and (b) specify the relief sought. A similar form of notice will be used by VOOI to communicate with you. If you and VOOI cannot reach an agreement to resolve the claim within sixty (60) days from the receipt of the Notice, the dispute shall be resolved by the following methods in accordance with the laws of Singapore.
11.2 Mediation: If negotiations fail to resolve the dispute, the parties agree to attempt to resolve any disputes through mediation at the Singapore Mediation Centre (SMC), under its then-current mediation procedures.
11.3 Arbitration: Should mediation fail to resolve the dispute, the parties agree that the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) according to the Arbitration Rules of the Singapore International Arbitration Centre. The arbitration shall be conducted in English and the seat, or legal place, of arbitration shall be Singapore.
11.4 Limitation on Time to File Claims: Any claim arising out of or related to these Terms and Conditions or the Site or the Services must be filed within one year after such claim arose; otherwise, the claim is permanently barred. This means that you and VOOI will not have the right to assert the claim beyond this period.
12. Miscellaneous
12.1. Entire Agreement: These Terms constitute the entire agreement between you and VOOI regarding the Site and Services and supersede all prior and contemporaneous understandings, agreements, and communications, whether written or oral, between you and VOOI regarding the Site and Services.
12.2. Additional Rights and Remedies: The rights and remedies available to VOOI under these Terms are cumulative and are in addition to any others available under applicable law or in equity. A delay or failure by VOOI to exercise its rights does not constitute a waiver of those rights.
12.3. Conflicts with Other Agreements: In the event of a conflict between these Terms and any other agreement you have with VOOI, these Terms will prevail. However, if the other agreement explicitly states that it overrides these Terms, then that agreement will take precedence.
12.4. Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining terms will continue to be valid and enforceable.
12.5. Understanding: To encourage thorough understanding and engagement with our Terms and Conditions, VOOI is offering a special reward to users who read these terms carefully. The first user to contact VOOI (see the section Contacts) and correctly reference this specific clause will receive a special prize. The reward includes: 50 USDC credited to your VOOI trading account.
12.6. Survival of Provisions: Sections 1 through 11 of these Terms will remain in effect even after your access to the Site or Services has been terminated, regardless of the reason for termination.
12.7. Force Majeure: VOOI shall not be liable for any failure or delay in the performance of the Site or Services, nor for any loss or damage that you may incur, which is due to circumstances beyond our control. Such circumstances include, but are not limited to, floods, extraordinary weather conditions, earthquakes, other acts of God, fires, wars, insurrections, riots, labor disputes, accidents, actions, requests or orders from government, communication breakdowns, power failures, or equipment or software malfunctions.
12.8. Assignment and Transfer: You cannot assign or transfer your rights or obligations under these Terms without our explicit prior written consent. This includes transfers by law or during a change of control. Conversely, VOOI may assign or transfer any of our rights or obligations under these Terms, in whole or in part, without your consent or notification.
12.9. Third-Party Beneficiaries: You agree that, except as explicitly stated in these Terms, no third-party beneficiaries exist under these Terms. This means that no individuals or entities other than the parties to these Terms have any rights to enforce any of its provisions, except for those directly protected or exempted under specific clauses contained herein.
13. Services Provided
13.1. Overview: VOOI provides non-custodial software tools that allow users to access, view, and transmit user-authorized instructions to supported third-party venues, protocols, wallets, blockchain networks, and related infrastructure. VOOI does not take custody of user assets, operate a trading venue, or act as counterparty, broker, dealer, custodian, clearing system, or settlement system.
13.2. Access to Third-Party Services: The Services may allow users to access and interact with third-party venues, protocols, wallets, blockchain networks, APIs, smart contracts, data providers, and other external systems. Users interact with such third-party services at their own discretion and risk.
13.3. Wallet and Account Integration: Users may connect self-custodied wallets, third-party venue accounts, API credentials, session keys, or other authorization methods to the Services. This integration is provided for convenience and software functionality only. It does not mean that VOOI stores, manages, safeguards, or controls users’ private keys, assets, collateral, margin, accounts, or positions.
13.4. Transaction, Order, and Data Management: Through the Services, users may view information and submit or transmit user-authorized instructions relating to transactions, orders, transfers, margin movements, positions, or other activity supported by third-party services. Any information displayed through the Services is provided for informational and convenience purposes only. VOOI does not guarantee that such information is accurate, complete, current, or consistent with the official records of any third-party service.
Contact Information
Please contact VOOI through any of our official channels if you have any questions about these Terms and Conditions or the Site